Topic

On-site maintenance and repairs

Applicable to

all

History

Priority

must

Jun 2024

If an appropriately cleared technician is not used to undertake maintenance or repairs of IT equipment, the technician is escorted by someone who: • is appropriately cleared and briefed • takes due care to ensure that data is not disclosed • takes all responsible measures to ensure the integrity of the IT equipment • has the authority to direct the technician • is sufficiently familiar with the IT equipment to understand the work being performed.

References to ICT equipment were amended to IT equipment.

Sep 2023

If an appropriately cleared technician is not used to undertake maintenance or repairs of ICT equipment, the technician is escorted by someone who: • is appropriately cleared and briefed • takes due care to ensure that data is not disclosed • takes all responsible measures to ensure the integrity of the ICT equipment • has the authority to direct the technician • is sufficiently familiar with the ICT equipment to understand the work being performed.

The existing controls relating to on-site maintenance and repairs of ICT equipment by uncleared technicians were amended to instead reference technicians that are not appropriately cleared (i.e. they either hold no security clearance or a security clearance lower than what is required).

2015

If an uncleared technician is used to undertake maintenance or repairs of ICT equipment, thetechnician must be escorted by someone who:• is appropriately cleared and briefed• takes due care to ensure that sensitive or classified information is not disclosed• takes all responsible measures to ensure the integrity of the equipment• has the authority to direct the technician.

2010

If an uncleared technician is used to undertake maintenance or repairs of ICT equipment, the technicianmust be escorted by someone who:••••is appropriately cleared and briefedtakes due care to ensure that classified information is not disclosedtakes all responsible measures to ensure the integrity of the equipmenthas the authority to direct the technician.

2008

If an uncleared technician is used to undertake maintenance or repairs of a hardware product, on-site or off-site, the technician must be escorted by someone who: a. is appropriately cleared and briefed b. takes due care to ensure that classified information is not disclosed c. takes all responsible measures to ensure the integrity of the product d. has the authority to direct the technician e. is familiar with the security requirements relating to the repair of classified products.